Serpiano Music | Policies

 
 

General Policies


All Classes and Music Room Rental


  1. 1)All students and customers are required to provide an email address and a mobile number for billing and communication purposes. Students (or their parents/guardians) and customers are responsible for checking emails and messages regularly and notifying Serpiano Music immediately if any of the contact information is changed. All personal data will only be used by Serpiano Music and will not be disclosed to other parties without prior agreement.


  1. 2)All classes and rental sessions begin punctually. If a student/customer is late, no additional time will be given. If a teacher is late, additional time will be given at the end of the class or in the next class.


  1. 3)For Kindermusik classes, each child must be accompanied by 1 adult and the adult is responsible for the child’s safety during the class. For music room rental, at least 1 adult must be present in the classroom if 1 or more children under 12 are using the classroom and the adult(s) is/are responsible for the child(ren)’s safety during the rental session.


  1. 4)Serpiano Music is not responsible for any personal injury or loss of personal belongings that occurs at Serpiano Music.


  1. 5)Rental service is limited to music-related usage only. Serpiano Music is not responsible for any classes taken place at Serpiano Music but not administrated by Serpiano Music.


  1. 6)Photography or video recording is allowed at Serpiano Music unless otherwise specified. If anyone does not wish to be photographed or recorded, please notify Serpiano Music.


  1. 7)Please keep the classroom at Serpiano Music clean and tidy. Equipments in the classroom should be used properly. Eating or drinking is not allowed in the classroom but is allowed in the waiting area. Whenever the floor mats are in use, shoes must be taken off before entering the classroom.


  1. 8)Serpiano Music reserves the right to amend tuition, fees, and policies without prior notice.



Billing and Make-up Class Policies


Kindermusik Class


  1. 1)Serpiano Music bills tuition and fees at the beginning of each unit (4 classes). Invoices are sent to parents/guardians via email 1 week before the 1st class of each unit. Payments for the entire unit are due 3 days before the 1st class of each unit.


  1. 2)If a child enrolls in the middle of a unit, the invoice will be sent within 2 days after enrollment and payment will be due immediately.


  1. 3)An enrollment is not confirmed until payment is received in full.


  1. 4)Tuition and fees are non-refundable.


  1. 5)If a child has to miss a class, the parent/guardian must notify Serpiano Music at least 1 day in advance in order to be entitled to a make-up class, with the exception of severe weather conditions*. No make-up classes will be allowed otherwise. Each student is allowed to make up 1 class per unit. The schedule of the make-up class is set by Serpiano Music. If a child has to miss more than 1 class or cannot follow the make-up schedule, the paid tuition will not be refunded.


  1. 6)If a teacher has to miss a class, either a substitute teacher will conduct the class or a make-up class will be arranged.


  1. 7)Accepted payment methods:

  2. a)PayPal

  3. b)Check payable to Serpiano Music

  4. c)Direct deposit to HSBC 808-738538-838 Serpiano Music



Individual Class


  1. 1)Serpiano Music bills tuition and fees at the beginning of each month. Invoices are sent to students/parents/guardians via email 1 day before the 1st class of each month. Payments for the entire month are due 1 week after the invoice date.


  1. 2)Every student is expected to have 1 lesson per week unless otherwise stated. If a student has to cancel a future class, please notify Serpiano Music in order to be billed correctly.


  1. 3)Tuition and fees are non-refundable.


  1. 4)If a student has to miss a class, the student/parent/guardian must notify Serpiano Music at least 1 day in advance in order to be entitled to a make-up class, with the exception of severe weather conditions*, illness, or emergencies.


  1. 5)A scheduled class, whether paid or unpaid, will still be charged in full amount under any one of the following circumstances:

  2. a)The student requests to cancel the class on the same day as it is scheduled, with the exception of severe weather conditions*, illness, or emergencies.

  3. b)The student requests to cancel the class within 2 hours before the scheduled time, regardless of the reason.

  4. c)The student does not show up 20 minutes after the scheduled time.

  5. d)The student requests to end the class early.


  1. 6)If a student has to cancel a class on the same day as it is scheduled due to illness or emergencies, the student/parent/guardian must provide a written proof in order to be entitled to a make-up class, given that the teacher is notified at least 2 hours before the scheduled time. No make-up classes will be allowed otherwise.


  1. 7)If a teacher has to miss a class, either a substitute teacher will conduct the class or a make-up class will be arranged.


  1. 8)Accepted payment methods:

  2. a)Cash

  3. b)PayPal

  4. c)Check payable to Serpiano Music

  5. d)Direct deposit to HSBC 808-738538-838 Serpiano Music



Group Class


To be announced



Music Room Rental


  1. 1)Serpiano Music bills rental fees within 2 days after a reservation is made. Invoices are sent to customers via email. Payments in full are due immediately and must be paid in advance.


  1. 2)A reservation is not confirmed until the payment is received in full.


  1. 3)Rental fees are non-refundable.


  1. 4)To reschedule a paid reservation, the customer must contact Serpiano Music at least 1 day in advance with the exception of severe weather conditions*. No rescheduling will be allowed otherwise.


  1. 5)Rental service is limited to music-related usage only. Serpiano Music reserves the right to suspend a rental session if it is not music-related or if the users are not following general policy #7 as posted above. No rental fees will be refunded in such cases.


  1. 6)Accepted payment methods:

  2. a)PayPal

  3. b)Direct deposit to HSBC 808-738538-838 Serpiano Music

  4. c)Check payable to Serpiano Music (by mail or by dropping into the mailbox at Serpiano Music)

  5. d)Cash (for same-day reservation only)




*Severe Weather Arrangements*


All Classes


  1. 1)When Typhoon Signal No. 8 or above is hoisted or Black Rainstorm Warning is in force, ALL classes will be cancelled. Piano or music theory classes can be rescheduled. Kindermusik classes will be made up according to the schedule set by Serpiano Music.


  1. 2)When Typhoon Signal No. 3 is hoisted or Red Rainstorm Warning is in force, piano and music theory classes will be held as normal. Kindermusik classes will be cancelled and made up according to the schedule set by Serpiano Music.


  1. 3)When Typhoon Signal No. 1 is hoisted or Yellow Rainstorm Warning is in force, ALL classes will be held as normal.


  1. 4)Serpiano Music will contact the affected students/parents/guardians for class cancellation immediately after the Hong Kong Observatory has made the corresponding announcement.


Music Room Rental


  1. 1)When Typhoon Signal No. 8 or above is hoisted or Black Rainstorm Warning is in force, ALL rentals will be cancelled. Customers can reschedule or carry over the credit to future rental. No refunds will be issued.


  1. 2)When Typhoon Signal No. 1 or 3 is hoisted or Yellow/Red Rainstorm Warning is in force, ALL rentals will remain as normal.


  1. 3)Serpiano Music will contact the affected customers for rental cancellation immediately after the Hong Kong Observatory has made the corresponding announcement.

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